Security at Sympli

Sympli is committed to ensuring our security measures are consistently of the highest standard for our subscribers. Whether working from home or from the office, its important you remain vigilant and report anything suspicious.

Have you received a suspicious message or phone call?


If you have received a suspicious email purporting to be from Sympli or in relation to a Sympli transaction, please forward it to and then delete the email. There are some tips below to help you identify suspicious emails.

If you have received a suspicious email and have already responded to it, please call our Customer Support Team as soon as possible on 1300 796 754 to let them know.

Phone calls

If you have received a phone call from Sympli and would like to verify the caller before you proceed, you can end the call and call us back on 1300 796 754. Just ask to be connected to the caller and we will put you through.

Digital Certificates and Sympli password

Always protect your Sympli digital certificate by storing it securely when you’re not using it. Also be mindful to never share your digital certificate PIN. If you have any questions regarding your digital certificate, please contact our Customer Support Team on 1300 796 754.

What you can do to remain cyber-safe

There are a few simple steps you can take to help stay on top of cyber-security threats and protect yourself online.

Phishing emails

Phishing emails are designed to trick you by forwarding you to another website containing computer viruses or malware which are used to steal your personal information. Here’s what to look out for:

  • Always check the email address of the sender before replying. Often the email address will be completely different than that of an official sender or there will be slight variations to the address you can identify.
  • Check the body of the email carefully for any irregularities, typos or spelling mistakes in names, numbers and text. If it seems a bit off, it probably is.
  • Do not click on links or download attachments from senders whom you are not familiar with. You can hover your mouse over a link to see the URL, that may also help you identify a phish.
  • When in doubt let your IT/security team know and wait for their instructions on what to do with the email.

Malware and viruses

  • Viruses and other malicious software or code (malware) can attack your computer, steal information, delete or corrupt your files, or at worst allow someone to access your computer remotely.
  • To avoid these attacks, you should always update your computer’s software when it prompts you to, as these updates often contain important security features to stop these types of attacks.
  • You should also install anti-virus software on your computer which will help identify and protect against threats before they happen. Again, you should always make sure the anti-virus is up to date so it can detect the latest threats.


  • Password are your first line of defence so it makes sense to create passwords that can’t be guessed. Use a passphrase with upper and lower case, a combination of numbers and special characters (@#$) to make them as foolproof as possible.
  • Never share your password. Sympli will never ask for your password, so if you get asked, its likely a phishing scam.
  • Finally, make sure you regularly change your passwords and make significant changes when updating them, not just one letter or number.

Useful Security Resources

Sympli subscribers should also be reminded of their ongoing obligations under the Model Participation Rules regarding system security and integrity.

You can also view all subscriber obligations regarding digital security as outlined in Sympli’s Subscriber Security Policy.

You can also visit our security page on the Sympli blog for recent updates and other helpful tips regarding cyber-security.


Important Notice: The information provided above is general only. It does not constitute advice or a comprehensive guide to cyber security, and you should not rely solely on the information contained here. Users of Sympli are responsible for the security of their own systems. You should seek professional advice if you require guidance in relation to security or your obligations under the Subscriber Agreement. 

Close Menu