Sympli System Requirements

1. Sympli Application Platform Requirements

The following operating requirements apply for accessing the Sympli platform:

Minimum System Requirements

  • Windows PC computer.

  • Microsoft Windows 10 or later with up-to-date operating system patches applied.

  • Computer hardware within 5 years of age and with sufficient free CPU and RAM resources to run the application.

  • Screen resolution of 1280×1024 or higher.

  • An available standard USB 2.0/3.0 port. (Required for Digital Signing via USB Token)

  • Anti-virus security software in accordance with Sympli’s Subscriber Security Policy

Supported Browsers

  • Sympli recommends using Google Chrome as your browser. Please ensure you upgrade your browser regularly, including all patches, to get the most from the Sympli Platform.

    • Google Chrome (latest version)

    • Microsoft Edge (Chromium-based latest version)

Internet Access
  • The Sympli platform is a web-based application. A stable internet connection is required
Multi-Factor Authentication

Sympli requires the use the OKTA Verify Multi-factor Authentication (MFA) app as part of the login and authentication process.

Sympli users will need to download the OKTA Verify App on their mobile device:

  • iOS

Click here to download the Okta Verify app for Apple smartphones

(Requires iOS 14.0 or later)

  • Android

Click here to download the Okta Verify app for Android smartphones

(Requires Android 9 or later)

2. Digital Signing Requirements

DigiCert Certificate Manager & Additional Signer Requirements

All Sympli Subscribers must have a minimum of (1) Certificate Manager and a minimum of (1) authorised signer. (These can be the same person.)

Certificate Managers can request Digital Certificates for additional authorised signers within their organisation, via their DigiCert account.

Digital Certificates must be issued by a Gatekeeper Accredited Certificate Authority. Currently, DigiCert is the only Certificate Authority supported by Sympli.

Already have an existing certificate?

If you have an existing Digital Certificate issued by DigiCert, please contact your Sympli Representative for assistance in determining if it can be used on Sympli.

Your Sympli Representative would also be happy to assist you with obtaining a new one.

Hardware Requirements

A secure USB hard token provided by Sympli for certificate storage.

Sympli Signing Applications

In order to digitally sign documents in Sympli using your DigiCert Digital Certificate (USB Token) you will need to download and install three pieces of software to your computer. Local system Administrator rights are required to install this software. You may need to ask your network or IT administration for support.

  • Sympli Signing Application

  • Sympli Browser Extension

  • SafeNet Authentication Client (USB Token Driver)

Click here to download the Sympli Signing Applications

Browser Requirements

Sympli recommends using Google Chrome as your browser and installing the Google Chrome Sympli Browser Extension for Digital Signing. Sympli also supports Microsoft Edge.

It is important that the only the Google Chrome Browser Extension be used for Google Chrome, and the Microsoft Edge Browser Extension be used for Microsoft Edge. Installation of the incorrect Browser Extension can result in issues accessing the signing function inside Sympli.

Browser Requirements

Sympli Support Team would be pleased to assist with any questions, please contact us via help@sympli.com.au or call 1300 SYMPLI (796 754).

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